Url: https://www.johnlewispartnership.media/privacy-policy/johnlewis

Privacy Policy

Who we are

The John Lewis Partnership – which we’ll refer to as ‘the Partnership’ in this document – is made up of a number of related businesses:

John Lewis plc – including John Lewis Finance (provided by selected partners), John Lewis The Gift List, Home Solutions, my John Lewis loyalty, joint loyalty membership and John Lewis for Business.

Waitrose ltd – including myWaitrose loyalty, waitrose.com, waitrosepet.com, waitrosegarden.com, waitroseflorist.com, waitrosecellar.com, waitrosegifts.com, Cook Well from Waitrose, the Good Food Guide, Waitrose & Partners Cookery School, Leckford Estate (The Waitrose & Partners Farm).

John Lewis & Partners International – if you’re based outside the UK and order from us, you will be trading with John Lewis & Partners International Ltd. This Privacy Notice applies to international orders, but there are additional terms for certain countries which supplement this notice and take priority over any conflicting provisions. For simplicity throughout this notice, ‘we’ and ‘us’ means the Partnership and its brands.

Your personal details

Your privacy is important to us, which is why we will never release your personal details to any company outside of the John Lewis Partnership for their mailing or marketing purposes without your specific consent to do so, although we reserve the right to disclose this information in the circumstances set out below. We treat all of your personal information as confidential and keep it on a secure server.


When we may use your personal details

To provide you with the best possible service, we’d like to keep you up-to-date with a range of products and services provided by the John Lewis Partnership including John Lewis & Partners, Waitrose & Partners and John Lewis Financial Services Ltd. This may include news of special events, promotions, product launches and catalogues. As we are constantly looking to improve our services, if you have registered for the news alert subscription service, we may occasionally contact you for research purposes by post, telephone, SMS text messaging and / or email. You can choose not to receive further information from us by unsubscribing.