Url: https://www.johnlewispartnership.media/pressrelease/waitrose/details/14309

Electric Heat Pump technology in Waitrose stores

  • As part of their net-zero strategy, Waitrose is switching from fossil fuel heating to electric heat pumps in stores, powered by zero-carbon renewable energy 
  • Waitrose will combine the heat pumps with upgraded refrigeration systems to allow heat recovery to generate further efficiency 
  • 100% of the electricity they purchase already comes from zero carbon UK-based renewable energy sources, and by 2028 they will have reduced their energy consumption by 25% 

Today, Waitrose has revealed plans to make its shops more energy efficient to combat rising energy prices. The move highlights the John Lewis Partnership’s commitment to achieving net-zero carbon emissions for its direct operations by 2035. By 2028, they are also committed to reducing their energy consumption by 25%, by focusing on energy efficiency projects over the coming years.

Neil Coleman, Operations Manager, Energy and Innovation for the John Lewis Partnership said: “No business is immune to rising energy costs. We’ve already set an ambitious plan to reduce our energy consumption and reach our goal of net zero emissions by 2035. With energy prices rising, we’re accelerating this. We’re focusing on heat recovery solutions and thermal efficiency to help lower the general heating and cooling load of our buildings.” 

To maximise our building efficiency, we’re also: 

  • Showing wasted energy the door as we continue to roll out ‘Air Door’ technology throughout our estate, lessening hot and cold air infiltration into a building, thereby reducing refrigeration, heating and cooling energy consumption.
  • Keeping it cool, phasing out HFC (Hydrofluorocarbons) refrigerants, switching to water-cooled systems and low GWP (Global Warming Potential) refrigerants. Upgrading our fridges to make them 40% more efficient.
  • Lightening the load for a brighter future, converting to LED lighting across all our stores, reducing a shop's electricity consumption by up to 10%.


Notes to Editors

For further information about the John Lewis Partnership’s net zero commitment and what we’re doing to reduce our impact on nature, please check out our latest Sustainability Report or get in touch.


Contact Details:

For more information please contact:
Jasmine Barker - [email protected]

About the John Lewis Partnership 
The John Lewis Partnership owns and operates two of Britain's best-loved retail brands - John Lewis and Waitrose. Started as a radical experiment over a century ago, the Partnership is now the largest employee-owned business in the UK, with over 80,000 employees who are all Partners in the business. The Partnership is purpose-driven, existing to create a fairer and more sustainable future for our Partners, customers, suppliers and communities. Our Purpose not only inspires our principles, drives our decisions and acts as our guide to be a force for good, it steers us to do things differently and better - all in service of creating a happier world for everyone and everything we touch.


Waitrose & Partners has 331 shops in England, Scotland, Wales and the Channel Islands, including 59 convenience branches, 27 shops at Welcome Break locations, and Waitrose.com - its fast-growing online shopping business, consistently rated highly by independent research. The retailer combines the convenience of a supermarket with the expertise and service of a specialist shop - dedicated to offering quality food that has been responsibly sourced, combined with high standards of customer service. As part of an employee-owned business, all Partners have a say in how the business is run.