Url: https://www.johnlewispartnership.media/news/waitrose/24112022/waitrose-appoints-new-customer-director

Waitrose appoints new Customer Director

  • Nathan Ansell has been appointed as Waitrose new Customer Director reporting to Waitrose Executive Director, James Bailey.
  • He replaces Martin George who leaves after five years with the company. 

Starting in January 2023, Nathan will be responsible for further developing our multi-channel customer strategy through a sharper focus on quality, value, service and sustainability. 

Nathan is an accomplished commercial leader with over 20 years experience across retail and FMCG.  He joins the company from UK consumer agency, House 337; prior to which he gained 10 years retail experience at M&S, most recently as Marketing Director. He has also held a number of FMCG marketing roles for brands that are household names including Heinz, Birds Eye and Red Bull.

Commenting on the appointment James Bailey, Executive Director for Waitrose said; “In a climate where customer trust has rarely been more important, the Waitrose brand stands head  and shoulders above all others with our commitment to quality, value, service and sustainability. We see huge potential to grow the brand and reach new customers. I’m delighted to welcome Nathan who shares our values and brings a broad set of skills and experience to this critical role.”

“I want to thank Martin for the valuable contribution he’s made to Waitrose and The Partnership over the last five years, his dedication and passion for the brand will be greatly missed.”

Nathan Ansell said; “I couldn’t be happier to be joining The Partnership.  I’m a lifelong admirer of the Waitrose brand with its clear and compelling purpose as an employee-owned organisation and its unrelenting delivery of superior quality and outstanding customer experience.  I’m honoured to join the team and can’t wait to get started further strengthening the brand and helping to build lifetime customer loyalty.”


About the John Lewis Partnership

The John Lewis Partnership owns and operates two of Britain's best-loved retail brands - John Lewis and Waitrose. Started as a radical experiment over a century ago, the Partnership is now the largest employee-owned business in the UK, with around 76,000 employees who are all Partners in the business. The Partnership is purpose-driven, existing to create a fairer and more sustainable future for our Partners, customers, suppliers and communities. Our Purpose not only inspires our principles, drives our decisions and acts as our guide to be a force for good, it steers us to do things differently and better - all in service of creating a happier world for everyone and everything we touch. We operate JohnLewis.com, Waitrose.com, 34 John Lewis shops and 331 Waitrose shops, including a growing number offering a selection of John Lewis products. Waitrose has partnerships with Dobbies Garden Centres, Shell and Deliveroo as well as supply agreements with Margiotta stores in Scotland and Alliance shops in Jersey. Outside of retail,  John Lewis Financial Services continues to grow providing insurance, the Partnership credit card, foreign currency and investments, and we have set a target to deliver 10,000 rental homes over the next decade.

Contact Details:

For further information, please contact: Parveen Johal on 07768 568 644/ [email protected]