Url: https://www.johnlewispartnership.media/news/jlp/07042022/deliveroo-and-waitrose-expand-nationwide-partnership?brand=jlp

Waitrose Deliveroo expands into 70 new locations

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  • Waitrose and Deliveroo expand partnership for grocery delivery, adding more than 70 new locations 
  • Deliveroo customers can get Waitrose products delivered in as little as 20 minutes 
  • 1,000 products from Waitrose available, including the essential range, Waitrose No. 1 and Waitrose Duchy Organic

Waitrose and Deliveroo have today announced that they are expanding their partnership to meet strong customer demand for grocery delivery by adding more than 70 new Waitrose locations by the summer. 

It means that Deliveroo customers will be able to order their favourite Waitrose products for delivery in as little as 20 minutes from over 220 Waitrose locations across the country - more than two-thirds of the supermarket’s stores. 

A new market

The partnership with Deliveroo is bringing new customers to Waitrose. Almost a third of monthly Waitrose orders on Deliveroo are from customers who have never shopped with the supermarket brand before. Top-selling items include avocados, blueberries, sourdough bread and milk.

This next phase of expansion means Waitrose will be available for the first time on Deliveroo in almost 30 new towns and cities, including Lewes, Cirencester and Newark, where the service will be live from today.  It comes only a year after the partnership was rolled out to 150 Waitrose shops following a successful trial of just five sites in 2020.

Plenty of choice

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Deliveroo customers will be able to order from up to 1,000 products from Waitrose, including its essential Waitrose range - the biggest value tier of any supermarket - plus its premium quality range, Waitrose No. 1 and Waitrose Duchy Organic.  Customers can also order last-minute Easter treats, including Heston from Waitrose Mocha Coffee Hot Cross Buns, Tony's Chocolonley Egg-stra Special Caramel Eggs and Waitrose Egg Hunt chocolates. 

Waitrose is also trialing Deliveroo Hop, the rapid delivery service that brings groceries to customers' doors in as little as ten minutes, in Bermondsey in London.

Flexibility at your fingertips

James Bailey, Executive Director for Waitrose, said: “Our partnership with Deliveroo shows the strong demand for Waitrose products and that this is one of the ways our customers want to shop with us. People's plans change and the service ensures we are even more flexible around our customer's lifestyle, giving them more freedom to be more spontaneous about what they eat or drink and when.”

Carlo Mocci, Chief Business Officer UK&I, Deliveroo said: “It’s fantastic to be able to build further on our successful and long-standing partnership with Waitrose, one of Britain’s best-loved brands. By expanding into these new locations, it will give our customers a greater choice of on-demand groceries and household essentials that can be delivered to their doors in as little as 20 minutes.”

About the John Lewis Partnership
The John Lewis Partnership owns and operates two of Britain's best-loved retail brands - John Lewis and Waitrose. Started as a radical experiment over a century ago, the Partnership is now the largest employee-owned business in the UK, with over 80,000 employees who are all Partners in the business. The Partnership is purpose-driven, existing to create a fairer and more sustainable future for our Partners, customers, suppliers and communities. Our Purpose not only inspires our principles, drives our decisions and acts as our guide to be a force for good, it steers us to do things differently and better - all in service of creating a happier world for everyone and everything we touch.

Waitrose

Waitrose & Partners has 331 shops in England, Scotland, Wales and the Channel Islands, including 59 convenience branches, 27 shops at Welcome Break locations, and Waitrose.com - its fast-growing online shopping business, consistently rated highly by independent research. The retailer combines the convenience of a supermarket with the expertise and service of a specialist shop - dedicated to offering quality food that has been responsibly sourced, combined with high standards of customer service. As part of an employee-owned business, all Partners have a say in how the business is run. 

About Deliveroo

Deliveroo is an award-winning delivery service founded in 2013 by William Shu and Greg Orlowski. Deliveroo works with around 160,000 best-loved restaurants and grocery partner sites, as well as over 180,000 riders to provide the best food delivery experience in the world. Deliveroo is headquartered in London, with offices around the globe. Deliveroo operates in nearly 800 locations across 11 markets, including Australia, Belgium, France, Hong Kong, Italy, Ireland, Netherlands, Singapore, United Arab Emirates, Kuwait and the United Kingdom.

Contact Details:

For more information please contact:
James Armstrong - [email protected] / 07764 676 880